Customer Service - Frequently Asked Questions
To return or replace your item, please click the following link to print a copy of our Return & Replacement Form. To ensure proper credit to your account, please enclose a copy of the invoice in the box with the returned item and indicate your reason for the return on the Return & Replacement form.
Please note, shortages must be reported to Customer Service within 7 days of receipt. Defective or damaged merchandise must be reported to Customer Service within 15 days.
All items must be in original packaging and free of your price tags or markings. Send the item to us with your name and address on the box; please pack your shipment securely and return it to us via UPS or insured Parcel Post for your protection. We do not accept returns COD. Returns and exchanges are normally processed within a minimum of 5 business days.
Once your return is received, you will be refunded for the purchase price of the product and any applicable taxes. Returns on clearance items will not be accepted or credited to your account.